Casino Adrenaline ID and Passport Verification Guide

Which documents the casino will actually accept

Casino Adrenaline asks for a government-issued photo ID. That means a passport, a driver's licence, or a national identity card. Any one of the three is enough for the identity part of KYC, so you don't need to send all of them.

The document has to be valid on the day you upload it. An expired passport gets rejected, no exceptions. Your full name and date of birth on the ID must match the details you entered when you registered your account. If you signed up as Alexander but your licence says Alex, that mismatch alone can hold up approval.

Keep in mind that identity is only one layer. Full verification also asks for proof of address issued within the last 90 days, and sometimes confirmation of the payment method you used to deposit. This page covers the photo ID step. For the address side, see the proof of address guide.

Here is what qualifies:

• Passport: the photo page with your picture, name, date of birth and passport number visible.
• Driver's licence: front and back, since the back often carries data the casino checks.
• National ID card: both sides, same rule as the licence.

Spot the photo errors before you upload

Most rejections have nothing to do with fraud. They come down to a bad photo. The casino can't verify what it can't read, and a blurry corner or a cut-off edge is enough to bounce the whole document.

Glare is the usual culprit. A flash bounces off the laminate on a licence and washes out the exact line the reviewer needs. Cropping is the second one. People frame the shot too tight and slice off a corner, and a passport photo page with a missing edge fails automatically.

Watch for these:

• Blur from a shaky hand or a camera that won't focus on the text.
• Glare or reflection covering the name, number or expiry date.
• Cut-off corners or edges, so the full document isn't inside the frame.
• Fingers or a thumb resting over part of the ID.
• A screenshot or a photo of a screen instead of the physical document.
• Details that don't match your account name or date of birth.

That last one trips up more people than the photo ever does. Double-check your registration details against the ID before you send anything.

One more thing worth flagging: partial documents. Some players cover the photo but leave a corner in shadow, or the machine-readable strip along the bottom of a passport falls outside the frame. Reviewers use that strip to confirm the details, so if it's missing, the check stalls. Include the whole thing, edge to edge.

Photograph your ID the right way

A good ID photo takes about a minute if you set it up properly. Follow these steps and your submission clears the first check.

1. Lay the document flat on a dark, plain surface. A wooden table or a dark cloth beats a busy background.
2. Use daylight near a window. Skip the direct flash, since it's the number one cause of glare.
3. Hold your phone parallel to the ID, straight above it, not at an angle.
4. Fit the entire document inside the frame with a small margin of border showing on all four sides.
5. Tap the screen to focus, then check the text is sharp before you shoot.
6. For a licence or ID card, take one photo of the front and a separate one of the back.
7. Open the image and read every line yourself. If you can read the number and expiry date clearly, so can the reviewer.

Upload the file straight from your gallery. Casino Adrenaline accepts standard image formats, and a clear JPG or PNG from your phone is exactly what they want. No need to scan anything or convert it.

Compare passport, ID card and driving licence

All three work, but they behave a little differently during verification. If you have a choice, this table shows which one tends to be the smoothest.

The passport is the simplest because one page holds your photo, name, date of birth and number in a fixed layout that reviewers recognise instantly. A driver's licence carries a bonus: the address printed on it can sometimes double as part of your proof of address, saving you a second document.

National ID cards sit in the middle. They photograph flat and clean, but because they need two shots, you double your odds of one image coming out soft. If you go this route, check both photos before uploading, not just the first.

Whichever you pick, the golden rule holds. Current, readable, matching your account. Get those three and approval follows.

What happens after you send your documents

Once your ID lands with the team, review usually takes 24-48 hours, and up to 3 business days in busier periods. You'll get an email when the check clears. After that, your identity is verified for good and you won't repeat this step for future withdrawals.

If something's off, the casino tells you what to fix rather than leaving you guessing. A resubmission with a cleaner photo normally clears fast. Want to understand the common reasons a check fails? The rejected verification page breaks them down. And once you're cleared, the payment methods guide covers how quickly each option pays out.

Timing tip: verify early. Upload your ID right after you register instead of waiting until you hit your first big win. That way the check runs in the background while you play, and your first cashout isn't stuck behind a document review.

There's also a practical reason to sort it before you deposit for the welcome offer. The C$750 + 200 FS package rewards steady play across a 10-day window, and you don't want a verification delay eating into that time when you're ready to cash out winnings. Claiming the first deposit bonus and clearing verification early keeps both clocks working in your favour.

Common questions about ID verification